Answers To The Questions We Get Asked The Most

GETTING STARTED

Visit the Booking Page HERE and fill in the form. It takes less than a minute, honest. If you have trouble with that, you can always give us a call, a text, an email, or thru chat. You can also download the Launch27 mobile app in the Apple “App Store” or with Google thru “Google Play”, and select “Art Of Clean Agency” as the provider.

They bring all the cleaning supplies required to exceptionally clean your home. You can also let us know if you have any special requirements about the type of cleaning materials you’d like them to use before the booking in the “special requirements” section of the booking form. Their supplies usually includes the following: vacuum cleaner, bucket and mop, kitchen and bathroom cleaner, furniture spray, cloths, sponges, gloves, and products for limescale and mildew. Depending on the extra services you request we may also bring window, fridge, or oven cleaning supplies. We always try to cater to our customers, so if you prefer us to use a certain product that you would like to provide for a particular surface, we will.

Please check out our services & checklist page HERE to get an overview of what is included in your cleaning.

Of course, you can. There are a few ways you can do this. One way is to select these tasks from the list of extras in the booking form HERE, or list them in the “special instructions” section of the booking form HERE. Another way is to reply to our confirmation email or sign into your account and leave the instructions there. Whichever way you choose, we’ll take note of your special requests.

We currently service the following areas: California: San Diego county, the Temecula valley areas, the Palm Springs valley areas, and in Arizona: easy valley and west valley areas of Phoenix. So, if you live in any of these areas, we’ll gladly help you with your cleaning needs. Always subject to cleaning professional schedule availability for any particular zip code.

MANAGE YOUR ACCOUNT

The easiest way to create an account is to book your first cleaning. When you book service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account HERE.

You can log into your account HERE. An account will be automatically generated for you when you create your first booking on the Booking Page. To log into that account later, click the “Login” button in the header or footer menu, then enter your username and password.

You can change or reset your password on your customer login page HERE.

To change your address, please log into your account HERE. Otherwise, you can always contact us and we’ll update your address info for you.

To change your credit card, please log into your account HERE. The system will automatically take into consideration the new payment details when you make your next booking or when we charge your card next. You can also always contact us and we’ll update your credit info for you as well.

You can log into your account HERE to cancel, modify, or reschedule your booking. Of course, you can always give us a call or text at 800-632-4033. Other communication options: email us, or use the chat box in the bottom right hand side of our website.

PRICING & POLICIES

You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click “Make Changes” to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can’t apply your discount code to any past appointments that have already completed.

Gift cards can be purchased HERE and are delivered instantaneously via email.

When you make a booking, you will input your credit or debit card information, and we will charge you only after the cleaning services have been rendered. For first time customers, we may choose to put a “hold” on funds the day before service to ensure funds are available, but cards are not actually charged until the service is completed. All our transactions are encrypted so it’s perfectly safe. We do not take cash or check payments.

Your card will be charged only after the cleaning has been completed. For 1st time customers, sometimes we will put a “hold” on the funds the day before the cleaning, and then actually charge the card after the cleaning is completed.

In the booking form, after selecting the extras (if any), there’s a section where you can input any discount or gift card code. Once you do that, the discount value will be taken out of the total booking price.

The most common reason for discount codes not working is that they’ve expired. If you’ve received a discount code, please make sure it’s still valid. Also, some of the codes we give out are for first-time clients or for recurring customers only, so please check that your situation matches the requirements of the promotion. If none of these situations apply to you, we ask you to get in touch so we can fix your problem ASAP.

TRUST & SAFETY

While we don’t expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don’t hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

We guarantee our service! That means if you are not completely satisfied, we’ll come back out and make it right free of charge! All re-cleanings need to happen within 5-days of the original service. We appreciate the chance to make things right with a re-cleaning before any refunds. Per our policy, we can’t issue any refunds without doing a re-cleaning first. In addition, we won’t be able to offer a refund or a re-cleaning if you try and hire our teams independently of The Art Of Clean Agency, are offensive or abusive to our teams, or you didn’t have running water or power during the time of the initial cleaning.

If you were not completely satisfied, we will make it right with our 100% satisfaction guarantee! If you are still not completely satisfied after that, we will offer a full refund of the services provided.

We want you to feel comfortable with the person or team cleaning your home every week, so we will send the same person or team to your address if you like working with them. With the exception of a well-deserved holiday, a sudden unavailability or time off, in which case we’ll assign a replacement.

Yes! We interview them, to make sure they don’t just look good on paper. It’s important that all the cleaners we work with speak English fluently (if a team, at least one member of team will.), that they’re hardworking, honest and friendly. We also run thorough background checks on all the cleaners we refer to our clients. So, yes, you can trust your cleaner. Don’t forget that you can contact us with any problems if they ever appear.